SOLD AND DELIVERED BY DOUGHLOCAL

Refund Policy

Changes, cancellations and problems

Contact DoughLocal with your order number as soon as you need help. Requests before the order cutoff can be reviewed before preparation begins. After preparation, change-of-mind requests depend on what can reasonably be changed. Contact us about incorrect, damaged, unsafe or undelivered goods.

Any rights or remedies under the Australian Consumer Law remain available. This policy does not remove them. Depending on the circumstances, the appropriate remedy may include a replacement or refund. See the ACCC’s consumer guidance.

Approved payment refunds go through the original transaction. We confirm a refund once the payment provider verifies it; a request is not the same as a completed refund.